How it works

The Reliability Score

Every contractor on Keikkio has a public Reliability Score. Here's exactly how it's calculated.

Score components

Verified reviews(40%)

4.5 / 5

Response rate(20%)

90%

On-time completion(25%)

85%

Completion rate(15%)

95%

90/100

Reliability Score

Score bands

90–100

Exceptional

Top 10% of contractors. Consistent 5-star reviews, near-perfect on-time rate, zero disputes.

75–89

Reliable

Solid performer. Strong reviews with minor gaps. Good communication and on-time delivery.

60–74

Developing

Some inconsistencies in performance. May have one dispute or a pattern of delays.

Below 60

Needs improvement

Multiple issues flagged. Homeowners are advised to proceed with caution or choose a higher-rated contractor.

Permanent penalties

Verified no-show: –25 points — expires after 12 months of clean work

Resolved dispute (contractor at fault): lowers your completion rate until outweighed by new completed jobs

How the score is calculated

The score is calculated from verified data only — reviews, response logs, job completion records, and dispute outcomes. Contractors cannot influence their own score by self-reporting.